Terms of service

1. Introduction

Welcome to the online store of The Collective Style Label Pte Ltd (the "Site"). By accessing our website and purchasing products from us, you agree to be bound by the following Terms of Service ("Terms"). These Terms constitute a legally binding agreement governed by the laws of the Republic of Singapore. If you do not agree with these Terms, please do not use our Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

3. Products and Services

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate.

  • Availability: All products are subject to availability. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
  • Descriptions: All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

4. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

  • Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping and Delivery

  • Global Logistics: We utilise a network of international distribution centres to fulfil orders. Please be aware that your order may be shipped from a location outside of your country of residence.
  • Timelines: Estimated delivery times range from 8 to 25 business days depending on the destination. These are estimates only and are not guaranteed.

  • Customs: You acknowledge that international shipments may be subject to customs inspections and duties, which are outside of our control.

6. Returns and Refunds

Our Return Policy is a strict part of these Terms.

  • Condition: Items must be returned in their original condition within 30 days of receipt.
  • Procedure: You must contact us at info@thecollectivestylelabel.com before returning any item. Returns sent without prior authorisation will not be accepted.
  • Defects: In accordance with Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), we will repair, replace, or refund products that are defective or not of satisfactory quality upon delivery.

7. Third-Party Tools and Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. We collect data necessary to process your order and improve our services, in compliance with the Personal Data Protection Act (PDPA).

9. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information on the Service is inaccurate at any time without prior notice.

10. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

11. Limitation of Liability

To the maximum extent permitted by law, The Collective Style Label Pte Ltd shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

12. Indemnification

You agree to indemnify, defend and hold harmless The Collective Style Label Pte Ltd and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.

13. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Singapore.

14. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

15. Contact Information

Questions about the Terms of Service should be sent to us at:

The Collective Style Label Pte. Ltd.
Address: 358C UBI ROAD 3 #09-186, Singapore 403358
Email: info@thecollectivestylelabel.com
Phone: +65 98182030

We will respond promptly to inquiries regarding orders, returns, data protection and other issues.

Last updated: 21 January 2026